PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR SERVICES OR PRODUCTS.
Last updated 8/08/2025
Introduction
ROCUST INC (also referred to herein as "we," "us," or" our") is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. This Privacy Policy outlines our practices regarding the collection, use, processing, sharing, and security of your information when you use our Platform and any related services (collectively, the “Services”). It also describes the choices you have to control your data. By accessing or using our Services, you(“you” or “User”) consent to the practices described in this Privacy Policy. If you do not agree with any aspect, please do not use our Platform or submit any information to us.
Information We Collect
We currently collect the categories of personal information below
- Information you provide directly
- Contact Information: Name, address, telephone number, email address, company name, company address, company title, or other contact details to respond to your request or inquiry.
- Professional Information: License numbers, DEA number, NPI number, specialty, work history, education, board certifications, professional references, insurance, and claims data.
- Other Information: Any additional details you provide, such as through communications or by submitting a "Contact Us" form.
- Payment Information: Billing name and address.
- Information from Third-Party Sources: We may collect information about you from the following sources:
- Public Databases: We may collect information from publicly available sources such as state licensing boards and federal databases to verify your credentials and keep your profile up to date.
- Usage and Automatically Collected Data: When you use our Platform, we may automatically collect certain information about your device and usage patterns, including:
- Device Information: IP address, browser type, operating system, and other technical identifiers.
- Log Data: Details of your visits to our Platform, including traffic data, location data, access times, and other usage information.
- Cookies and Similar Technologies: We use cookies and similar technologies to track activity on our Platform and collect analytics to improve user experience. You have the ability to control cookie settings, but disabling some may affect Platform functionality.
How We Use Your Information
To the extent permitted by applicable law, we may use the personal information described in this Policy for the following purposes:
- To provide you with the services you have requested;
- Process your purchases, payments, and refunds;
- To create and manage your account;
- To facilitate the credentialing process by verifying your credentials and sharing them with authorized entities only with your consent;
- Allow you to contact us and facilitate your communication with us;
- Respond to your feedback, requests, questions, or inquiries;
- Prevent loss;
- Send you periodic emails, Engage with you on social media;
- Conduct research and analysis and improve our products and marketing efforts;
- Develop new products and services;
- To respond to inquiries and provide customer support;
- Manage and maintain the security of the Site;
- Operate, enable, and improve the Site and its content/functionality;
- To provide ongoing monitoring of your credential status.
- Track visits to the Site and usage analytics (e.g. page response times, download errors, length of visit, webpages visited, etc.);
- To comply with laws, regulations, and legal processes, including credentialing requirements.
- Any additional purposes will be clearly communicated to you before data is collected.
Sharing of Your Information
Where permitted by applicable law, we may share the information described above in the following contexts:
- With Your Consent: We will share your information with authorized healthcare organizations, payers, licensing boards, and other credentialing entities only with your explicit consent. Secure data access is controlled via a one-time link that you authorize, ensuring strict security protocols.
- With Service Providers: We may share your information with trusted third-party service providers who assist in operating our Platform (e.g., data hosting and verification services). These providers are contractually bound to maintain strict privacy, integrity, and security standards. We do not sell user data.
- For Legal Reasons: We may disclose your information in response to legal requirements such as a subpoena, court order, or to protect rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity.
Data Security
We take data protection seriously and implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. Our security practices include:
- Data Encryption: All sensitive information is encrypted during transmission and at rest.
- Single-Use Access Controls: Data access links shared with third parties expire after a maximum of 4 hours and adhere to strict provider-authorized settings (e.g., view-only, edit, or restricted access).
- Internal Security Measures: We conduct regular security audits and vulnerability testing to protect user data at all stages. While we employ the most effective security measures available, no system can be 100% secure. We continuously monitor for potential threats and take immediate action where necessary.
Your Rights and Choices
You have the following rights regarding your data:
- Access: You may request a copy of your personal information.
- Cookies: You may set your browser to refuse all or some browser cookies or to alert you when cookies are being set.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your information, subject to legal limitations.
- Data Control: You retain full control over your data-sharing preferences via our Platform’s secure sharing link.
- Opt-Out: You may opt out of receiving marketing communications at any time. To exercise your rights, please contact us at 📧 info@rocust.com
International Data Transfers
ROCUST INC is based in Atlanta, Georgia, and your data will be stored and processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date accordingly. Please review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: 📧privacy@rocust.com 📍 ROQUSTINC 8735 Dunwoody Place Ste R, Atlanta GA 30350
Additional Clauses
At ROCUST, we prioritize data security, privacy, and user control in all our product developments. Every new feature or partnership adheres to our core principle of provider ease, ensuring secure and seamless data interactions. 📌 Copyright © 2025. All rights reserved.
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